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Scottish Supporters Network

Supported by:   Supporters Direct Scotland

Aberdeen FC Are Recruiting A New Supporter Liaison Officer

Date: 4th April 2017

Aberdeen FC are seeking to recruit a Supporter Liaison Officer to forge a new partnership between the Club, its supporters and the wider community and are looking for a passionate, knowledgeable, confident and outgoing supporter.

The appointment would be the latest in a series of new recruits with St Johnstone, Motherwell, Rangers, Hamilton, Queen of the South, Morton and Falkirk having all made (or in the process of making) new appointments.

From the club’s website, it reads:

Working to enhance our positive relations, this is an opportunity to participate in a new era at the club, defined by close partnerships with supporters and key stakeholders, with a commitment to enrich the values that makes this club an integral part of its community.

Reporting to the Customer Services Manager, the Supporter Liaison Officer will be based at Pittodrie Stadium and be responsible for the following:

  • Develop a comprehensive understanding of relevant matters affecting the relationship between the Club and its supporters (e.g. health & safety regulations; ticketing; social media; PR/Marketing; travel arrangements etc.)
  • Attendance, availability and point of contact at home and away matches
  • Effectively monitor, collate and manage positive and negative feedback from supporters, liaising with relevant AFC departments, and other stakeholders as necessary
  • Pro-actively work to continually improve relationships with key stakeholders
  • Establish and maintain communication with SLOs (or equivalent) at other clubs, and with relevant stakeholders
  • Pro-actively seek out relevant good practice at other clubs, and progress necessary improvements at AFC
  • Identify and progress opportunities to engage with all relevant stakeholders to promote dialogue and to improve mutual understanding
  • Organisation of meetings with supporters, and dissemination of relevant information
  • Assist in the development and delivery of fan engagement and match day activities
  • Work closely with the Club in preparation for all matches, home and away, to ensure that relevant matters are shared appropriately
  • Attend Pre-ops meetings relating to home matches

This role requires strong communications skills, both verbally and written, with the candidate demonstrating strong IT skills, while possessing an understanding of social media tools. The ability to display objective and professional conduct is essential.

Core office hours will be 25 per week, however the successful candidate should be available for evening and weekend work where this is required to meet business needs.

To view the job description in full please click here.

If you wish to apply for this unique opportunity, please send a covering letter and your CV to jobs@afc.co.uk by Thursday 13th April.

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